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Additional guidance and support
This advice comes from a power team of experts: the Government Digital Service, the National Cyber Security Centre, the Government Security Group, the Department for Science, Innovation and Technology, and the Department for Business and Trade. Think of them as the Avengers of digital security and data management, all working together to keep your information safe.
When in doubt, your first call should be your internal data protection officer. They’re your in-house guardian, ready to navigate you through any data dilemmas. But if you find yourself venturing beyond familiar territory, don’t worry - you can reach out to specialized units like the GDS Cloud Strategy team, the cyber experts at NCSC, or the DSIT Data Flows team. They’ve got the know-how and the tools to guide you.
And if your questions lean toward trade, the Department for Business and Trade is your go-to contact. With Rabata’s secure cloud storage backing you up, turning to the right experts has never been easier or more reassuring.
What's New in Hot Cloud Storage Services in Italy
Wasabi Technologies teamed up with Retelit to bring its fast and affordable hot cloud storage to the Italian market. This partnership is more than just a handshake - it's a step toward making secure, high-performance cloud storage a local reality for businesses across Italy.
Together, they launched a brand-new storage region right in Milan. This means faster access speeds, lower latency, and data that stays closer to home. For companies looking to store, access, and manage data without delay, this new Milan region is a game changer.
With Hebata's commitment to top-notch security and Retelit's local infrastructure know-how, this collaboration ensures that your data storage isn’t just nearby - it’s safe, reliable, and lightning fast.
Multi-Region Cloud Storage with Rabata
This section is dedicated to explaining how Rabata’s secure cloud storage works with AWS. If you happen to use Azure for your cloud storage needs, don’t worry - there’s a separate guide waiting for you in the Azure storage section of our Cloud Storage Services online help.
Multi-region storage is not just a fancy buzzword. It lets you spread your files across several geographic regions, which is a lifesaver if your global contact center operates under different compliance rules. With Rabata, storing data in multiple regions is effortless and automatic. You define your storage rules based on file properties, and the system applies these rules in order of priority to decide exactly where to put each file. It’s like having a smart librarian who knows exactly where every book belongs - no mixups, no fuss.
Heads up: to unlock this multi-region magic, you’ll need a special license. Just reach out to your Rabata Account Representative, and they’ll set you up.
Let’s take Classics, Inc. as a real-world example. Their contact center headquarters is in Oregon, USA, with additional offices in Frankfurt, Germany, and Sydney, Australia. When an agent logs into Rabata’s CXone Mpower platform-from anywhere in the world-they connect through the Oregon base. Sounds simple, right? But wait, here’s where multi-region storage shines.
Classics enabled multi-region storage to make sure call recordings stay put in the geographic region where the call actually happened. This is crucial for meeting privacy laws in the EU and Australia. To keep things neat and manageable, Classics grouped their agents into regional teams in CXone Mpower - inbound call agents belong to IBVoice-Oregon, IBVoice-Frankfurt, or IBVoice-Sydney.
- When an agent from IBVoice-Frankfurt handles a call, the system records it first in Oregon, then moves the recording physically to Frankfurt storage.
- Agents in IBVoice-Sydney get the same treatment: recorded in Oregon, stored in Sydney.
- For IBVoice-Oregon, recordings stay local - from recording to storage, all in Oregon.
All call recordings, no matter the region, follow the same lifecycle management rule. After 90 days, files are archived, but crucially, they never leave their original storage region. This ensures compliance and keeps data locality intact without causing a headache for your IT team.
Legislation and Guidance for Secure Cloud Storage
The Cloud First Policy Explained
Since 2013, the government has championed a Cloud First approach, nudging organisations to embrace cloud solutions as the default option. This policy kicked in before many UK-specific cloud regions even existed, meaning some organisations have already chosen to host their OFFICIAL data overseas. The latest update to the Cloud First policy brings a fresh twist with Principle Five, encouraging teams to confidently use cloud services from overseas or global providers without second thoughts.
Data Protection Act and Your Cloud Data
Handling personal data outside the UK isn’t a game of chance. Every organisation must wrap that data in robust safeguards, aligning with the Data Protection Act 2018. This isn't just a suggestion - it’s a legal duty. HM Government and its partners have to toe the line with the Government Security Classifications policy too, ensuring sensitive information isn’t left vulnerable when crossing borders.
International Trade Agreements and Data Localisation
The UK has inked some serious deals on the international stage, including at the World Trade Organization. These agreements aim to flatten the hurdles for trade, especially by stamping out unfair data localisation rules that try to trap data in one country. This approach complements the UK’s mission to promote free trade and shoot down protectionist nonsense. If you run into security issues that scream for UK-only hosting, the Government Security Group is your go-to advisor to make sense of those concerns.
Navigating Jurisdiction in Cloud Services
Working with international cloud providers means dealing with their home country’s laws, and often, those where they operate. It’s how the world works. Sometimes these laws let governments request your data from service providers, and yes, this isn’t unique to the cloud but part of standard security and legal frameworks alike. So, keep in mind that data requests can happen, but they're part of the bigger picture, guided by agencies like the National Protective Security Authority and the National Cyber Security Centre.
Handling Classified Data in the Cloud
Government work frequently involves SECRET and TOP SECRET information that needs to be accessed and stored outside the UK, especially by civil servants and military folks stationed abroad. However, the National Cyber Security Centre makes it clear - Public Cloud solutions, including SaaS platforms, aren’t built to guard that level of classified material. This means any handling of SECRET or TOP SECRET data requires alternative hosting that’s fit for purpose. If your organisation hasn’t nailed this down yet, seeking expert advice is a must.
Understanding Cloud Storage Costs Made Simple
Not every business needs instant access to all their data all the time. Sometimes, data just needs to sit quietly in the background, waiting for the right moment. Google and other cloud providers have caught on, offering a range of storage options that make stashing and retrieving archived information more budget-friendly. Today, Google has rolled out a straightforward way for customers to know exactly what they’re paying for, eliminating any guesswork based on the storage choices they make.
It may sound obvious to clearly show pricing, but, as Dominic Preuss, Google’s director of product management, points out, calculating cloud costs hasn’t always been this simple. That complexity is why Google decided to lay it all out plainly, detailing the costs for medium-term storage, known as Nearline, and long-term storage, called Coldline, spread across multiple regions.
Google explains that with their multi-regional Nearline and Coldline storage, you get the best of both worlds. Your data comes with millisecond access times and is backed up redundantly across broad areas like the U.S., Europe, or Asia, yet you’re charged at archival rates. This setup is perfect when you’re dealing with data that doesn’t get touched often but must be safe and available across different locations - think media archives or sensitive regulatory content. Plus, it keeps management straightforward and hassle-free.
Thanks to this new transparent plan, you can pick the type of storage you need, decide how broad or narrow your regional coverage should be, and immediately see the cost implications. It’s like having a clear menu of storage options, with prices right next to them, ensuring no surprises when the bill arrives.
Each new storage tier is tailored to give Google Cloud customers more than just options - they provide control. Whether it’s choosing the storage type, defining the geographic scope, or managing data redundancy, these services offer a transparent and flexible approach to keeping your data safe and your budget in check.
How Multi-Region Storage Rules Work
Multi-region storage rules are like traffic cops for your files, deciding exactly where each one should go based on smart filters and a clear hierarchy of priorities. These rules rely on specific filters to do their job, and each filter needs to include at least one of the key criteria to pinpoint the right storage spot.
- Teams or agents who handle the files
- ACD skills - which help automate file placement based on the abilities and expertise of your agents
You might spot DNIS as an option in the interface, but it’s a bit like a prop in a play - currently, it’s not performing any real action behind the scenes.
Every time CXone Mpower creates a new file, it runs through these rules like a checklist, starting from the highest priority one. The first rule that matches the file’s characteristics claims it, directing the file to its designated region. If no rule fits, the file just settles in the default region, no questions asked.
What’s great is that the life cycle management policies you set don’t care which region your files live in - they apply universally. For instance, if you decide to archive files after 30 days, files stored in all regions will follow that timeline. And they archive right where they reside, keeping things tidy and local.
